Enable or disable employee WhatsApp
PATCHhttps://platform.docana.com/api/v1/employees/:id/channels/whatsapp/
Requires employee write access. Enabling requires a published employee and routes WhatsApp to its primary agent. New channels default to public access; isPublic=false limits access to application members. Omit isPublic to preserve a saved choice. Voice and credentials are preserved. Enabling Twilio without a number provisions a paid number and requires acknowledgeNumberPurchase=true. Meta and proxy connections require their existing provider setup. Disabling pauses the channel without releasing its number. The returned number can be used to generate a wa.me QR code; this is not account pairing.
Request
Responses
- 200
- 400
- 401
- 403
- 404
- 409
- 500
Updated channel state
Number purchase not acknowledged or invalid settings
The API key or session is missing, expired, or malformed.
No write access
A resource referenced by the path does not exist or is not visible to the caller.
Provider setup required
Unexpected server error.